Mobile Application Development
Web Developement & Support
Offers products
Languages offers
Platform Expertise
Partners
CRM Application Development
VMO Customer Relationship Management (CRM) Outsourcing offers proven approaches, fresh perspectives and innovative thinking, delivered worldwide under a single management structure. We have the knowledge, technology, tools and people ready to improve the effectiveness and efficiency of your customer marketing, sales and service functions. Our technical expertise includes: * Marketing - Tele and Web services for Lead Management, Customer Segmentation, Customer Profitability, Market Segmentation, Product Profitability, Channel Performance, Prospect Analysis, Market Analysis, Business Unit Analysis* Sales - Tele and Web services for Lead Generation, Customer Inquiry, Promotions, Multi-channel Sales, Product Inquiry & Demo, Campaign Management, List Generation, Up-sell / Cross-sell, Negotiate & Close, Web & IVR Transaction Assistance, Tele coverage for establishing b2b relationships for sales leads.
* Service - Contact Center services for Product Management, Service Request, Service Scheduling, Warranty Service, Technical Support, Problem Detection / Resolution, Web & IVR Transaction Assistance VMO offers the following CRM-based development services: * CRM Components
* CRM Applications
* CRM application re-engineering
* CRM support
* CRM enhancement
* CRM application maintenance services
* CRM testing
* CRM consulting services.
